FAQ

PayPal, Visa, American Express, and MasterCard.

We understand that plans can change, and we're here to help. If your order has not yet been shipped, we can easily cancel it and process your refund immediately. If your order is already in transit, we will assist you with returning the items once you receive them so we can issue a refund as soon as possible. Your satisfaction is our priority, and we're committed to providing a smooth and hassle-free experience.

Orders will be processed within 48 hours. Delivery times are as follows:

• United States Orders: 3 to 5 business days after shipment.
• International Orders: 6 to 12 business days after shipment.

We offer global shipping.

We utilize a variety of shipping providers, including but not limited to FedEx, USPS, UPS, DHL, Hermes Germany, EMS, and Amazon Logistics.

We offer free shipping on all orders.

We accept returns within 30 days of purchase. Items must include all original packaging and accessories to qualify for a refund.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

• Before returning an item, please contact us at service@acadahealth.com.
• Upon confirmation, we will provide you with a return label.
• Print the label and use it to send the item back via the specified carrier.

Please note: Items sent back to us without first requesting a return will not be accepted.

Refunds are processed within 2-5 business days of receiving your return. The refund will be issued to the original payment method. Depending on your bank or credit card company, it may take additional time for the refund to appear on your statement.

Yes, items purchased on sale can be returned or exchanged within the same 30-day window as regular-priced items provided they are in their original packaging.